Populating the To: field When Executing F9 Using a Calculated Field. (Doc ID 506535.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 7.5.2.100 [15252] and later
Siebel eCommunications eMail Response - Version 7.5.2.100 SIA [15252] and later
Information in this document applies to any platform.

Symptoms

I have created a calculated field on the Service Request which contains an email address. Everything is fine there. What I would like to able to do is when a user selects F9 and the window pops up to choose who to send the email to, I need one of the options to be the value in the calculated field. Or default the To: to always be this value. How is this accomplished?

Cause

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