File Server folder is hanging in production (Doc ID 508134.1)

Last updated on AUGUST 27, 2015

Applies to:

Siebel System Software - Version 7.7.2 [18325] and later
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.7.2 [18325]
Database: Oracle 9.2.0.2
Application Server OS: Microsoft Windows 2000 Server
Database Server OS: IBM AIX 4.3.3

This document was previously published as Siebel SR 38-2944057241.

Checked for relevance Jan 23rd 2014

Symptoms

Hi

Siebel file server is hanging in production. When “c:\siebfile\att” is accessed using the explore. The explore hangs. The CPU usage of explore alone is some where between 30% to 60%. The Correspondence merge was failing. We rebooted the server. Still the explore is hanging When “c:\siebfile\att” is accessed.

Cause

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