Bookmark URL to a Siebel View (Doc ID 508815.1)

Last updated on DECEMBER 01, 2016

Applies to:

Siebel CRM - Version 7.7.2 [18325] and later
Oracle Solaris on SPARC (64-bit)
Version: 7.7.2.3 [18361]
Database: Oracle 9.2.0.1
Application Server OS: Sun Solaris 5.8
Database Server OS: Sun Solaris 5.8

This document was previously published as Siebel SR 38-2732423041.

***Checked for relevance on 23-Jun-2014***

Symptoms

Customer is using Siebel Bookmarks to create URLs to navigate to Siebel from e-mails. However, when clicking on the URL in the email for the second time and keeping the first Siebel session opened, the following error occurs:

'Your Siebel shortcut cannot be opened in this window. Please drag and drop your shortcut to a window where Siebel already running. If you want a second Siebel window, please select the Internet Explorer Browser icon from your Desktop or select the Internet Explorer Browser option from your Program list to create a new window. You may drag and drop the Siebel shortcut to this new window."

Even having the Microsoft Internet Explorer (IE) setting "Reuse browser when launching shortcuts" checked, a new IE window is opened and the Siebel error occurs.

Steps to reproduce:
a. Close all browsers
b. Open a browser and go to Tools->Internet Options.
c. Go to the Advanced tab and make sure the option "Reuse browser when launching shortcuts" is checked.
d. Close the browser
e. Click on this link:   http://www.yahoo.com (It should open a new browser)
f. Click on the above link again.
g. It SHOULD be reusing the existing browser opened in step e).
h. As a result, Siebel will also try to open a new browser using the URL and will not reuse the existing open window.


When copying this URL from the e-mail body and pasting it into an Internet Explorer window and pressing enter, it works fine. It takes the user to the designated view.

The requirement is that the user should be able to click on the link specified in the e-mail body and navigate directly to the view.

Cause

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