User Property EligibilityDisplayMode for Product Pickapplet (Eligibility) not Working (Doc ID 509048.1)

Last updated on JULY 14, 2017

Applies to:

Siebel eConfigurator - Version 7.8.2.3 SIA [19221] and later
IBM AIX on POWER Systems (64-bit)

Symptoms

EligibilityDisplayMode is set to value=1. However applet "Product Pick Applet (Eligibility)" has defined EligibilityDisplayMode = 2, which is suppoed to override the system setting. Applet setting is ignored and shows ineligible products in "'Product Pick Applet (Eligibility)". How to avoid this behavior?

 

Steps

  1. Set mode EligibilityDisplayMode = 1 in cfg file of dedicated client
  2. Goto Siebel Tools, applet Product Pick Applet (Eligibility) and set following Applet User Property: EligibilityDisplayMode = 2
  3. Compile a new srf 
  4. Open client and goto view Administration - Product, Eligibility and Compatibility Matrices (see also bookshelf Product Administration Guide, Product and Promotion Eligibility and Compatibility,Creating Eligibility Matrices)
  5. Create a new record with matrix type = Eligibility Rules and drilldown 
  6. Create a new rule: 
    1. Product = 1 Year ARM 
    2. Rule Type = Not Available 
    3. Account = 3Com 
  7. Clear cache 
  8. Goto Quotes and create a quote with account = 3Com 
  9. Goto view Line Items and create a new line item by clicking the New button 
  10. Click on the Product Pick applet and you will see applet Product Pick Applet (Eligibility) 
  11. Search for product 1 Year ARM --> it is still visible! 

Behavior can be reproduced with Siebel 7.8.2.5, dedicated client and Sample DB.

Changes

 

Cause

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