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User Property EligibilityDisplayMode for Product Pickapplet (Eligibility) not Working (Doc ID 509048.1)

Last updated on JULY 14, 2017

Applies to:

Siebel eConfigurator - Version SIA [19221] and later
IBM AIX on POWER Systems (64-bit)


EligibilityDisplayMode is set to value=1. However applet "Product Pick Applet (Eligibility)" has defined EligibilityDisplayMode = 2, which is suppoed to override the system setting. Applet setting is ignored and shows ineligible products in "'Product Pick Applet (Eligibility)". How to avoid this behavior?



  1. Set mode EligibilityDisplayMode = 1 in cfg file of dedicated client
  2. Goto Siebel Tools, applet Product Pick Applet (Eligibility) and set following Applet User Property: EligibilityDisplayMode = 2
  3. Compile a new srf 
  4. Open client and goto view Administration - Product, Eligibility and Compatibility Matrices (see also bookshelf Product Administration Guide, Product and Promotion Eligibility and Compatibility,Creating Eligibility Matrices)
  5. Create a new record with matrix type = Eligibility Rules and drilldown 
  6. Create a new rule: 
    1. Product = 1 Year ARM 
    2. Rule Type = Not Available 
    3. Account = 3Com 
  7. Clear cache 
  8. Goto Quotes and create a quote with account = 3Com 
  9. Goto view Line Items and create a new line item by clicking the New button 
  10. Click on the Product Pick applet and you will see applet Product Pick Applet (Eligibility) 
  11. Search for product 1 Year ARM --> it is still visible! 

Behavior can be reproduced with Siebel, dedicated client and Sample DB.




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