Gateway and SRBroker logs Errors SBL-SRB-00040, SBL-NET-01020 (Doc ID 510292.1)

Last updated on JULY 06, 2016

Applies to:

Siebel System Software - Version 7.5.2.7 SIA [15058] to 7.8.2.9 [19238] [Release V7]
Oracle Solaris on SPARC (64-bit)
Product Release: V7 (Enterprise)
Version: 7.5.2.7 [15058] Com/Med
Database: Oracle 8.1.7
Application Server OS: Sun Solaris 8
Database Server OS: Sun Solaris 8


Symptoms

SBL-SRB-00040, SBL-NET-01020

While installing production environment, with many Siebel Servers on solaris machine(s) following errors appear in the Gateway and SRBroker logs:

GenericLog      GenericError    1       2003-05-23 14:35:28     (srbthrd.cpp 44(2431) err=1801020 sys=0) NET-01020: Internal: unknown hostname
GenericLog      GenericError    1       2003-05-23 14:35:28     (srbthrd.cpp 44(2431) err=5700040 sys=1) SRB-00040: can't open asynchronous SISNAPI connection

Following symptoms were noticed:
- When connecting via Dedicated Web Client it is not possible to view the Servers in the Server Admin screens- error message is "No connections found to any active servers".
- When connecting via command line srvrmgr from one of the Siebel Server boxes it shows all Servers up, running and all Components healthy.
- When connecting via Web Client (this is possible via the PRMManager OM) it shows only two Siebel Servers: the SRVREAI1. The other ones are listed but all fields (Status, etc.) read blank.
- When doing all the steps above against Dportal (another environment) everything looks fine.

Cause

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