Cannot start a newly installed Siebel CRM object manager: Login failed for Login name and SBL-DAT-60237 in the SWSE log (Doc ID 512220.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel System Software - Version 8.0 [20405] and later
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V8 (Enterprise)
Version: 8.0 [20405]
Database: Microsoft SQL Server 2005
Application Server OS: Microsoft Windows 2003 Server SP1
Database Server OS: Microsoft Windows 2003 Server SP1

This document was previously published as Siebel SR 38-3317466373.
""Checked for Relevance on 05-FEB-2013""

Symptoms

Customer reported the following:

I cannot install Siebel version 8.0, I have tried using the standard setup procedure and also with the Siebel Configuration Wizard.

With both procedures, it ends with these errors on the logs when trying to log on for example to the Siebel Object Manager URL (http://mysibelserver/ecommunications_enu)


ss070403_1412.log (SWE log)

SisnapiLayerLog Error   1       0000002646120eb0:0      2007-04-03 18:26:32       1756: [SISNAPI] Async Thread: connection (0x2e09e80), error (1180682) while reading message
ObjMgrSessionLog        Error   1       0000002646120eb0:0      2007-04-03 18:26:32     Login failed for Login name : HI_USER
ProcessPluginState      ProcessPluginStateError 1       0000002646120eb0:0      2007-04-03 18:26:32       3052: [SWSE] Open Session failed (0x75eb4d) after      0.0661 seconds.
ProcessPluginRequest    ProcessPluginRequestError       1       0000002646120eb0:0      2007-04-03 18:26:32       3052: [SWSE] Failed to obtain a session ID. Error loading dictionary file diccache.dat.
ProcessPluginRequest    ProcessPluginRequestError       1       0000002646120eb0:0      2007-04-03 18:26:32       3052: [SWSE] Set Error Response (Session: Error: 07727949 Message: Error loading dictionary file diccache.dat.(SBL-DAT-60237))

Cause

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