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eChannel request returns with the Malformed Syntax Error (Doc ID 513603.1)

Last updated on DECEMBER 02, 2019

Applies to:

Siebel System Software - Version 7.0.4.307 [14197] and later
z*OBSOLETE: IBM AIX 4.3 Based Systems (64-bit)
Version: 7.0.4.307 [14197]

Database: IBM DB2 7.1 FixPack 5SE

Application Server OS: IBM AIX 4.3.3

Database Server OS: IBM AIX 5L 5.1



Symptoms

Hi,

When the eChannel users login, they randomly get the malformed syntax error. The message is:

"The request could not be understood by the server due to malformed syntax

400 Bad Request
"

The error comes up randomly, but consistently( i.e it can happen at any place during the login session, for example: when user login, click on the Lead tab, then got the error). However, when the user go back (but not log out), and repeat the previous steps then it works fine.

We have turned up our log level in the ObjectManager, captured the event while the errors were reported, and examed the log. However, we can't find any information that can be linked to the problem.

these are the parameters that we raised

change evtloglvl ObjMgrSqlLog=4 for <OM>
change evtloglvl ObjMgrLog=4 for comp <OM>
change evtloglvl ObjMgrSessionInfo=4 for comp <OM>
change evtloglvl MainThread=4 for comp <OM>
change evtloglvl TaskEvents=4 for comp <OM>
change evtloglvl MTTrace=4 for comp <OM>

(we just left out the MTINFRATRACE=TRUE ).


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Message 1

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