Problems with SIS OM PMT Service (Doc ID 513838.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Workflow - Version 7.5.3.5 SIA [16183] to 7.5.3.17 [16285] [Release V7]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Professional)
Version: 7.5.3.5 [16183]
Database: Oracle 9i
Application Server OS: Microsoft Windows 2000 Server
Database Server OS: Microsoft Windows 2000 Server

This document was previously published as Siebel SR 38-1336532697.


Symptoms

A workflow process was created to modify an Asset, using the business service 'SIS OM PMT Service'. Then a "Delta Sales Order" was created and the Synchronize method was used to synchronize. The result was an order with the correct asset and items, but with one undesirable item. This happened independently on the modified asset. The result after the synchronization shows one more root product.

The Synchronize method of the 'SIS OM Product Manipulation Toolkit Service' business service was used in a customized workflow process. This custom workflow process was based on the standard "Edit a Delta" scenario. At the end, after the Sync, it was noticed that one particular extra product was always being added into the Order.

Cause

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