Incoming HTML Mail is saved as one Text File Instead of Texthtml1.htm (Doc ID 516183.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 7.7.2 [18325] and later
Siebel eCommunications eMail Response - Version 7.7.2 SIA [18325] and later
z*OBSOLETE: Microsoft Windows 2000
Version: 7.7.2 [18325]

Database: Microsoft SQL Server 2000 SP3

Application Server OS: Microsoft Windows 2000 Server SP 4

Database Server OS: Microsoft Windows 2000 Server SP 4



This document was previously published as Siebel SR 38-1725503217.

Symptoms

When Processing HTML mail, Communication Inbound Receiver generates one attachment Original Message.txt instead of 2 files i.e. Original Message.txt & texthtml1.htm.

The system is merging the Incoming header info and as well all Email body content with html characters on a single file 'Original Message.txt '

Please find attached screen shot for your reference.

Cause

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