Incoming HTML Mail is saved as one Text File Instead of Texthtml1.htm
(Doc ID 516183.1)
Last updated on MARCH 02, 2017
Applies to:Siebel Email Response - Version 7.7.2  and later
Siebel eCommunications eMail Response - Version 7.7.2 SIA  and later
z*OBSOLETE: Microsoft Windows 2000
Version: 7.7.2 
Database: Microsoft SQL Server 2000 SP3
Application Server OS: Microsoft Windows 2000 Server SP 4
Database Server OS: Microsoft Windows 2000 Server SP 4
This document was previously published as Siebel SR 38-1725503217.
When Processing HTML mail, Communication Inbound Receiver generates one attachment Original Message.txt instead of 2 files i.e. Original Message.txt & texthtml1.htm.
The system is merging the Incoming header info and as well all Email body content with html characters on a single file 'Original Message.txt '
Please find attached screen shot for your reference.
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