SmartScript: Positioning, and Parent Child Links Within Business Objects (Doc ID 516308.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel SmartScript - Version 7.7.2.3 SIA [18361] to 8.1 [21039] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.7.2.3 [18361] NLD Fin Svcs
Database: Oracle 9.2.0.6
Application Server OS: Microsoft Windows 2000 Server SP 2
Database Server OS: IBM AIX 5L 5.2

This document was previously published as Siebel SR 38-2537411078.
***Checked for relevance on 11-Dec-2014***

Symptoms

Dear Supportweb,
We want to achieve the following:

An agent logs in
search a contact (finds it)
starts a smartscript session in the Needs Analysis Checking page and walk through the existing data of that contact. Through the smartscript he will check if birthdate is correct the address still is correct and more personal data.
Is it possible to show the existing data of the contact in the smartscript or do I have to script for that?

In that same smartscript we want to create a Household with a second contact. I have seen that I can create a new contact and a new household. Those two will be connected to each other but the contact from where I started is not added to the household. can you tell me how to achieve this as well.

Thanks

Cause

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