My Oracle Support Banner

SmartScript: Positioning, and Parent Child Links Within Business Objects (Doc ID 516308.1)

Last updated on OCTOBER 23, 2018

Applies to:

Siebel SmartScript - Version 7.7.2.3 SIA [18361] to 8.1 [21039] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.7.2.3 [18361] NLD Fin Svcs
Database: Oracle 9.2.0.6
Application Server OS: Microsoft Windows 2000 Server SP 2
Database Server OS: IBM AIX 5L 5.2

This document was previously published as Siebel SR 38-2537411078.
***Checked for relevance on 11-Dec-2014***

Symptoms

Dear Supportweb,
We want to achieve the following:

An agent logs in
search a contact (finds it)
starts a smartscript session in the Needs Analysis Checking page and walk through the existing data of that contact. Through the smartscript he will check if birthdate is correct the address still is correct and more personal data.
Is it possible to show the existing data of the contact in the smartscript or do I have to script for that?

In that same smartscript we want to create a Household with a second contact. I have seen that I can create a new contact and a new household. Those two will be connected to each other but the contact from where I started is not added to the household. can you tell me how to achieve this as well.

Thanks

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.