How to set a daily maximum SRs assigned regardless of the existing open service requests assigned
Last updated on JUNE 20, 2017
Applies to:Siebel Assignment Manager - Version 22.214.171.124 SIA  and later
z*OBSOLETE: Microsoft Windows Server 2003
We would like to limit the number of service requests assigned to one Technical Analyst using Assignment Manager.
We would like to set a daily maximum regardless of the existing open service requests assigned to each technical Analyst.
Can you indicate the suggested workload conditions setup using a date function, keeping in mind that the comparison field is UTC enabled?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms