How to set a daily maximum SRs assigned regardless of the existing open service requests assigned
(Doc ID 516549.1)
Last updated on MARCH 07, 2019
Applies to:Siebel Assignment Manager - Version 18.104.22.168 SIA  and later
z*OBSOLETE: Microsoft Windows Server 2003
We would like to limit the number of service requests assigned to one Technical Analyst using Assignment Manager.
We would like to set a daily maximum regardless of the existing open service requests assigned to each technical Analyst.
Can you indicate the suggested workload conditions setup using a date function, keeping in mind that the comparison field is UTC enabled?
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document