Siebel CTI Toolbar freeze using Cisco Load Balancer for Siebel Web Servers (Doc ID 517276.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 7.5.3.4 SIA [16180] to 8.1.1 [21112] [Release V7 to V8]
IBM AIX on POWER Systems (64-bit)
Product Release: V7 (Enterprise)
Version: 7.5.3.4 [16180] Fin Svcs
Database: IBM DB2 8.1 FixPack 3
Application Server OS: IBM AIX 5L 5.1
Database Server OS: IBM AIX 5L 5.1


***Checked for relevance on 08-July-2013***

Symptoms

We are having some issues in production.

We are experiencing an intermittent failure of CTI screen pop capabilities. We are running Siebel 7.5.3 on AIX. We are also running Cisco ICM 4.6.2 with CTI/OS on Windows. The Siebel Comm. Server is Windows. We have several load balancing and fault tolerant components.


Cause

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