EIM Account Hierarchy not displayed into Hierarchy view (Doc ID 517365.1)

Last updated on JULY 20, 2016

Applies to:

Siebel Enterprise Integration Manager - Version 7.8.2 [19213] and later
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V7 (Enterprise)
Version: 7.8.2 [19213]
Database: Microsoft SQL Server 2000 SP 2
Application Server OS: Microsoft Windows 2003 Server SP1
Database Server OS: Microsoft Windows 2000 Server SP 4

This document was previously published as Siebel SR 38-3021352201.
***Checked for relevance on 30-May-2014***


Symptoms

The Account Hierarchy is not displayed into Hierarchy view when the data is loaded via EIM . Manually created records through GUI are OK.

So far we have found SR# 38-2719414541 on support web , and it talks about MASTER_OU_ID .

How do we correctly populate this column to resolve the issue.

Thanks

Cause

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