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Report Server not generating PDF's with both Traditional Chinese and English characters correctly (Doc ID 517477.1)

Last updated on JANUARY 27, 2020

Applies to:

Siebel Reports - Version 7.7.2 SIA [18325] and later
z*OBSOLETE: Microsoft Windows 2000
Version: 7.0.3.10 [14011]

Database: Oracle 8.1.7

Application Server OS: Microsoft Windows 2000 Advanced Server SP 2

Database Server OS: Sun Solaris 8



This document was previously published as Siebel SR 38-692059857.

Symptoms

We have successfully installed Actuate eReporting server and all english based reports are working correctly.

However we have two reports that contain both Chinese and English characters. These reports are generated correctly in DHTML format - however when the user attempts to save or print them in PDF format the characters are not generated correctly. It displays a strange windings type font.

Both Traditional Chinese and English are installed on the servers and desktop machines. 

Acrobat with Asian language support has been installed on the desktop machine. This version can read non-actuate reports with traditional chinese characters.

This problem is preventing the Product Test team from completing the testing of reports.

I will attach a sample PDF being generated so you can see the issue.

 

Cause

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In this Document
Symptoms
Cause
Solution
 Message 1

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