Sending Multiple Emails For Same Record Through Workflow Process Using Workflow Policy
(Doc ID 519578.1)
Last updated on OCTOBER 28, 2022
Applies to:Siebel Workflow - Version 7.8  and later
Information in this document applies to any platform.
***Checked for relevance on 21-JUL-2013***
Customer has a requirement to send an email notification whenever the Opportunity Primary sales Rep position IS UPDATED.
To achieve this, Workflow Policy conditions are defined as follows:
Opportunity LN Assigned Date IS NOT NULL
Opportunity Primary Sales Rep Position IS UPDATED.
When these two conditions are met, it should call a Workflow Process that would send an email to certain users.
Issue: The users are getting the same email multiple times for the same user. There is no specific amount of emails sent: user may get 2, may get 8, may get 30.,etc
Customer expected that for each processed record in S_ESCL_REQ table, there should be a corresponding S_ESCL_LOG record.
However, only one record in S_ESCL_LOG table was located. Activity records are created for each email the Workflow sends.
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