Siebel 7.8.x Email fails with the error: SBL-CSR-00501: Unable to load communications driver. Unable to create a Service object from driver sscmpop3 with channel string POP3SMTP (Doc ID 519580.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eCommunications eMail Response - Version 7.8.2.5 SIA [19227] and later
Siebel Email Response - Version 7.8.2.5 SIA [19227] and later
Information in this document applies to any platform.
Product Release: V7 (Enterprise)
Version: 7.8.2.5 [19227] Auto
Database: Oracle 10.1.0.2
Application Server OS: Microsoft Windows 2003 Server SP2
Database Server OS: Sun Solaris 10

This document was previously published as Siebel SR 38-3412385361.


Symptoms

Hi,

We have a requirement to send out server based email as below:

The original service request escalator receives the email confirmation when the escalated service request is closed.

The log in Server Administration screen show the job has completed successfully. However, the error shows in the log file as below:

SBL-CSR-00501: Unable to load communications driver. Unable to create a Service object from driver sscmpop3 with channel string POP3SMTP

Thanks,

Cause

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