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New Recipient group on the SR email is not prepopulated when F9 is clicked (Doc ID 520299.1)

Last updated on APRIL 18, 2025

Applies to:

Siebel eCommunications eMail Response - Version 7.7.1 SIA [18306] and later
Siebel Email Response - Version 7.7.1 [18306] and later
z*OBSOLETE: Microsoft Windows 2000
Version: 7.7.1 [18306]

Database: Oracle 9.2.0.3

Application Server OS: Microsoft Windows 2000 Server

Database Server OS: Microsoft Windows 2000 Server



This document was previously published as Siebel SR 38-3079471977.

Symptoms

Hi,

We have requirement to send email to the From Manager and To Manager associated with the Service request. To accomplish this

I created 2 new user properties

User Property : Recipient Id Field 4
Value : From Rep Manager ID,Contact,Service Request From Manager,Id

User Property : Recipient Id Field 5
Value : Transfer to Sales Rep Manager Emp Id,Contact,Service Request To Manager,Id

The Recipient Pick applet shows these fields and the default email template is invoked with the contents

This issue is the emai ld is not pre-populated.

I'm enclosing a snapshot of the same..for your reference I'm also enclosing the SIF File for the SR BC and Applets.

Kindly Advice

Thanks,
Balgovind Pandey

Cause

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In this Document
Symptoms
Cause
Solution
 Message 1

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