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Error Retrieving next record from the Database (Doc ID 521438.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel Tools - Version 7.5.3 SIA [16157] and later
IBM AIX on POWER Systems (64-bit)
Product Release: V7 (Enterprise)
Version: 7.5.3 [16157] FIN Fin Svcs
Database: Oracle 9i
Application Server OS: IBM AIX 5L 5.1
Database Server OS: IBM AIX 5L 5.1

This document was previously published as Siebel SR 38-1217021751.

""Checked for Relevance on 03-Jul-2014""
””Checked for Relevance on 21-DEC-2015””


Symptoms

When attempting to access All Service Request View with SADMIN login, the following occurs:

ERROR
----------------------


Error retrieving next record from the database.(SBL-DBC-00104)


STEPS TO REPRODUCE
-----------------------
1) Login in application as SADMIN
2) Navigate to Service Request Screen
3) All Service Request View

Cause

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