SmartScript Cancel and AutoViewMode applet user property (Doc ID 521610.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel SmartScript - Version 7.5.2.217 [16085] to 8.2.2.4 SIA [23030] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows 2000
This document was previously published as Siebel SR 38-1699444611.


Symptoms

Customer has two SmartScripts (SS) invoked from two different views (View V1 and View V2). If SS1 is running and without pressing Cancel/Finish navigate away to View V2 that invokes SS2, SS1 is resumed instead of SS2 being invoked.

SmartScript SS1 is invoked form a button in View V1. Similarly SmartScript SS2 is invoked from a button in View V2. The 'AutoViewMode' User Property of the 'Smart Script Player Applet (Player Only)' was set to 'Cancel'.

The requirement is SmartScript to be cancelled when the user steps away from it. Customer tried adding the AutoViewMode Applet user property to Smart Script Player Applet (Player Only) but the behavior did not changed.

Cause

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