My Oracle Support Banner

Communication: User 'xxx' has no teleset extension(SBL-CSR-00314) error using Hoteling (Doc ID 522025.1)

Last updated on FEBRUARY 10, 2019

Applies to:

Siebel CTI - Version 7.5.3.1 [16161] to 8.2.2.3 SIA [23021] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows Server 2003

Symptoms

Customer trying to use the Siebel CTI  and found that Hotelling is not working.

Customer set the Hostname column in Site Map>Administration - Communications>All Telesets and associated the user's workstation host name associating to a Teleset. When the user try to login to Siebel using CTI from the workstation register above he got the error message:
"Communication: User 'xxx' has no teleset extension(SBL-CSR-00314)" in the SComm.log.




Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.