Communication: User 'xxx' has no teleset extension(SBL-CSR-00314) error using Hoteling (Doc ID 522025.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 7.5.3.1 [16161] to 8.2.2.3 SIA [23021] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows Server 2003

Symptoms

Customer trying to use the Siebel CTI  and found that Hotelling is not working.

Customer set the Hostname column in Site Map>Administration - Communications>All Telesets and associated the user's workstation host name associating to a Teleset. When the user try to login to Siebel using CTI from the workstation register above he got the error message:
"Communication: User 'xxx' has no teleset extension(SBL-CSR-00314)" in the SComm.log.




Cause

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