Communication: User 'xxx' has no teleset extension(SBL-CSR-00314) error using Hoteling
(Doc ID 522025.1)
Last updated on JULY 15, 2020
Applies to:
Siebel CTI - Version 7.5.3.1 [16161] to 8.2.2.3 SIA [23021] [Release V7 to V8]z*OBSOLETE: Microsoft Windows Server 2003
Symptoms
Customer trying to use the Siebel CTI and found that Hotelling is not working.
Customer set the Hostname column in Site Map>Administration - Communications>All Telesets and associated the user's workstation host name associating to a Teleset. When the user try to login to Siebel using CTI from the workstation register above he got the error message:
"Communication: User 'xxx' has no teleset extension(SBL-CSR-00314)" in the SComm.log.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |