New Button on Calendar from Home page causing SBL-DAT-00393 Error (Doc ID 522945.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Tools - Version 7.8.2.3 SIA [19221] and later
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V7 (Enterprise)
Version: 7.8.2.3 [19221] Com/Med
Database: Oracle 9.2.0.6
Application Server OS: Microsoft Windows 2003 Server
Database Server OS: IBM AIX 5L 5.2

This document was previously published as Siebel SR 38-3263082531.

*** Checked for relevance on 27-JAN-2014 ***
*** Checked for relevance on 02-SEP-2015 ***

Symptoms

The error message "An end of file error has occurred. Please continue or ask your system administrator to check your application configuration if the problem persist.

Error code 'SBL-DAT-00393'" is appearing sporadically to our help desk agents when using the Siebel application. This error is generic enough that our agents are unable to predict when it might occur or what it might mean and thus are forced to requery for customer information, often must retype previous notes or recreate attempted activities, and sometimes must even log out of the application and reboot their PC.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms