Last updated on NOVEMBER 27, 2015
Applies to:
Siebel System Software - Version 7.7.2 SIA [18325] and laterz*OBSOLETE: Microsoft Windows Server 2003
Product Release: V7 (Enterprise)
Version: 7.7.2 [18325] Com/Med
Database: Oracle 9.2.0.5
Application Server OS: Microsoft Windows 2003 Server SP1
Database Server OS: IBM AIX 5L 5.2
This document was previously published as Siebel SR 38-3278545101.
Symptoms
We are having a major issue now in production one of the siebel servers in the enterprise was mistakenly started up with other user and afterwards it was recognized and the services were stopped and all the cleansync procedures were followed on support web and started with Siebel service owner user even then the server is starting up and few of the component like eCommunciation_enu the one which is used is coming unavailable. This server is so critical that we are having all workflow process running on it and they interact with middleware. As we are not having this system up all the business related activities such as activations, sales order submission are getting impacted. Please kindly get back to us as soon as possible.
Cause
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