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Virtual Business Components (VBC) Are NOT Support In Email Template for F9 (Send Email) (Doc ID 523137.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel Email Response - Version 7.5.3 [16157] and later
Siebel eCommunications eMail Response - Version 7.5.3 SIA [16157] and later
z*OBSOLETE: Microsoft Windows 2000
This document was previously published as Siebel SR 38-1160204991.


Customer using F9 (File>Send Email from Application Menu) to send email and want to use an Email Template based on Virtual Business Components (VBC).

Following config has been done :
1) Ccreated a template with the substitution fields based where recipient group equals the BO containing only the VBC
2) Added user property "Recipient Email Address Field" = to field that store email address.

Siebel User clicks F9 on the Applet displaying the VBCs record and choose the above mentioned email template, but the email text is not substituted.

The client trace log file (Siebel.log) shows the following error:
 ObjMgrLog    Error    4    2004-01-14 10:23:39    (SBL-EAI-04369) The external source for this BusComp does not support the field 'Id'.

Is it possible use F9 Email Templates functionality on applet based on VBCs?




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