Workflow Process Manager exit with error "Unable to load message 0xffff" while instantiating process (Doc ID 523339.1)

Last updated on JULY 24, 2017

Applies to:

Siebel Workflow - Version 7.5.3 SIA [16157] and later
Siebel Marketing - Version 16.5 [IP2016] to 16.5 [IP2016] [Release V16]
z*OBSOLETE: Microsoft Windows 2000
Version: 7.5.3 [16157] Engy/Oil
Database: Oracle 8.1.7.4
Application Server OS: Microsoft Windows 2000 Server SP 3
Database Server OS: Sun Solaris 2.8

This document was previously published as Siebel SR 38-1129753541.


*** Checked for relevence as on 21-June-2013***
*** Checked for relevence as on 30-Jan-2015 ***
*** Checked for currency JUL-05-2016 ***

Symptoms

Siebel Support,

We are seeing some inconsistent behavior of our Workflow Process Manager Server Tasks. In the application we have a button that invokes a Workflow through eScript which calls the Business Service that creates the Invoice. In most cases the Workflow Process Manager task will complete fully and the workflow is carried out, but in some cases the Workflow Process Manager task will error and subsequently exit out.

The logging on the Workflow Process Manager Component Event Configuration is as follows:
SQL Tracing – 4
Object Manager Log – 4
Object Manager Session Information – 4
Object Manager SQL Log – 4
Workflow Definition Loading – 4
Workflow Engine Invoked – 4
Workflow Process Execution – 4
Workflow Step Execution – 4


I have attached the error log for the Workflow Process Manager tasks that exited and one that completed succesfully. We have looked through the log and are not able to determine the issue. This is an important issue due to the fact that it is occurring in our Production environment when users attempt to generate invoices.

Thanks.

Cause

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