Proposal Errors: Insufficient Memory, Failed to Launch Word Processor, Range.Text, InsertFile (Doc ID 525055.1)

Last updated on JANUARY 03, 2017

Applies to:

Siebel Proposals - Version 7.5.2.217 [16085] to 8.1.1.3[21219] [Release V7 to V8]
Siebel Correspondence - Version 7.5.2.217 [16085] to 8.1.1.3[21219] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.5.2.217 [16085]
Database: Oracle 9.2.0.2
Application Server OS: Microsoft Windows 2000 Advanced Server SP 2
Database Server OS: Sun Solaris 2.7

This document was previously published as Siebel SR 38-1045717941.


Symptoms

Customer encounters errors while generating proposals:

1. "GetActiveDocDispatch: There is insufficient memory. Save the document now."

2. Error occurred in merging component. The component will not be incorporated into the document. *** [Microsoft Word Basic OLE Automation]

InsertFile: You are working without a Word work file and memory is nearly full. Save your work.
*** Error occurred in merging component. The component will not be incorporated into the document. *** [Microsoft Word Basic OLE Automation]

Range.Text: This method or property is not available because there is a memory or disk problem.
*** Error occurred in opening document *** [Microsoft Word Basic OLE Automation]

FileOpen: The FileOpen command is not available because there is a memory or disk problem.

3. Failed to launch word processor. *** [Microsoft Word Basic OLE Automation]
WdGetHwnd: The wdGetHwnd command is not available because there is a memory or disk problem.

Error occured in merging component. The component will not be incorporated into the document. *** [Microsoft Word Basic OLE Automation]

Insert File: Word could not create the work file. Check the temp environment variable.

Result: proposal is not executed successfully. Document Server requests hang in queued status

Questions:
Customer would like to know how to resolve these errors

Cause

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