URL to Files as an Attachment (Doc ID 526521.1)

Last updated on JULY 13, 2017

Applies to:

Siebel Tools - Version 7.7.2 [18325] and later
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V7 (Enterprise)
Version: 7.7.2 [18325]
Database: Oracle 9i
Application Server OS: Microsoft Windows 2003 Server
Database Server OS: Sun Solaris 8

This document was previously published as Siebel SR 38-2348399306.
Checked for relevance 23-July-2012.
**Checked for relevance 26-06-2014**

Symptoms

We are trying to add links to specific files located on a network share drive as attachments. Are there any limitations to the "New URL" function limiting our ability to do this? For example, we would like to add a link such as "\\XYZServer\My Project\Phase 1\Test.doc. Is there any reason this would not work? We are receiving an error when we try to retrieve it. The error shows no description or messages, just an empty box

A suggestion was made to add an additional button to the attachments list applet to enable adding links to files using UNC. Unfortunately, we have not been able to find any documentation on how we can enable this function. Can you please help?
 

Cause

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