Workflow not sending email notifications

(Doc ID 526684.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Workflow - Version 7.5.2.100 SIA [15252] and later
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
This document was previously published as Siebel SR 38-1460598051.

***Checked for relevance on 24-Oct-2013***

Symptoms

Customer has custom workflow that creates Service Activity summary & emails a copy of the report to Complaints group, it is already checked that email server running fine. checked through "select * from S_ESCL_STATE" to see if there are pending SRs, & there is none. So, everything passes, except for the email.

Expected Behavior
Email should sent to user in this custom workflow

Actual Behavior
When a user submits an SR based on the TYPE, no emails were sent.

How to check If the Communication Profile is set up correctly? What parameters should I pay attention to? 

Communications Outbound Manager requests have repeatedly been in the QUEUED state, instead of SUCCESSFUL.

Cause

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