Availability-based assignment (Check Employee Calendar = Y) not returning employees for certain time (Doc ID 526768.1)

Last updated on JULY 12, 2017

Applies to:

Siebel Assignment Manager - Version 7.8.2 [19213] to 8.0 SIA [20405] [Release V7 to V8]
Generic Windows

Symptoms

We are using the Check Employee Availability flag on Assignment Manager for a field service implementation. We are also using the Book Appointment button to view time slot availability.

When using the 'Check Employee Availability' flag I get inconsistent results.

When we click 'Assign' on the Activity record and enter a future 'Latest Start' date, we don't get any people in the Assign pick applet. If you select a 'Latest Start' date that is within 7 days of today we do not get any people to assign. Is it taking the glued period into consideration? If so, isn't the glued period the first 2 days? Days 8-19 I do see someone available in the Assign pick applet but after day 19 there are no more records in the Assign pick applet.

The Book Appointment button however works completely different. There always appears to be time slots available even when there is no one to assign the activity to.   

Why are there time slots in the Book Appointment feature when there is no one to assign via the 'Assign' pick applet?

Why does assignment manager state that a person is not available when the person does not have anything assigned and their calendar is empty?

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms