Siebel iHelp - Views Not available IN Designer (Doc ID 526820.1)

Last updated on JULY 12, 2017

Applies to:

Siebel Tools - Version 7.8.2.1 SIA [19216] to 7.8.2.16 SIA [19255] [Release V7]
Oracle Solaris on SPARC (64-bit)

Symptoms

We are facing an issue while configuring the iHelp in Sandbox environment [7.8 Fins which is the upgraded version]
The issue is in the Administration - iHelp >> Designer View.Steps to re-produce the issue :
1.Create a new iHelp record and save the record
2.Drag and drop the Start step followed by Step into the designer applet
3.Highlight the Step
4.In the Activate iHelp Applet (at the bottom of the view), pop-open the 'View' field.
The pick applet opens with no records in it.This is the issue as we can't associate any views to the iHelp records

We couldn't re-create this with Vanilla SRF.But with Vanilla SRF only the Vanilla views appears in the pick applet.That means it is reading from the SRF file and not from the Database.

We also tried the steps mentioned in the SR 38-1532508375.But this has not helped.

Kindly note that we are using the 'Generic WEB' menu item for our Application [Siebel Financial Services]

Please let us know how we can fix this issue.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms