Failed to update the parent account of highlighed accounts using change records
(Doc ID 527321.1)
Last updated on JANUARY 27, 2020
Applies to:Siebel CRM - Version 126.96.36.199 SIA  and later
Oracle Solaris on SPARC (64-bit)
Version: 188.8.131.52  CHS Cons Goods
Database: Oracle 10.2.0.1
Application Server OS: Sun Solaris 10
Database Server OS: Sun Solaris 10
Is there a method to assign the same account as the parent to multiple accounts who have child accounts in Siebel 184.108.40.206 ?
The account hierarchy here contains three levels: ROOT_ACCOUNT, Accounts (their parent is ROOT_ACCOUNT), Shops (Their parents are of Accounts level).
If all highlighed Accounts do not have shops as child accounts, it is possible to use the function "Edit / Change Records" to assign ROOT_ACCOUNT as the parent. Once one Account in the highlighted Accounts has shops as child accounts, the function "Edit / Change Records" only updates the first Account (no matter how many are highlighted).
I tested in sample environment and this issue happens too.
Please help to solve this issue.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document