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Failed to update the parent account of highlighed accounts using change records (Doc ID 527321.1)

Last updated on JANUARY 27, 2020

Applies to:

Siebel CRM - Version 7.8.2.3 SIA [19221] and later
Oracle Solaris on SPARC (64-bit)
Version: 7.8.2.3 [19221] CHS Cons Goods

Database: Oracle 10.2.0.1

Application Server OS: Sun Solaris 10

Database Server OS: Sun Solaris 10



Symptoms


Is there a method to assign the same account as the parent to multiple accounts who have child accounts in Siebel 7.8.2.3 ?

The account hierarchy here contains three levels: ROOT_ACCOUNT, Accounts (their parent is ROOT_ACCOUNT), Shops (Their parents are of Accounts level).

If all highlighed Accounts do not have shops as child accounts, it is possible to use the function "Edit / Change Records" to assign ROOT_ACCOUNT as the parent. Once one Account in the highlighted Accounts has shops as child accounts, the function "Edit / Change Records" only updates the first Account (no matter how many are highlighted).

I tested in sample environment and this issue happens too.

Please help to solve this issue.

Cause

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In this Document
Symptoms
Cause
Solution
References

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