Activity Alarm Popup - Server and User Timezones (Doc ID 527658.1)

Last updated on JUNE 05, 2017

Applies to:

Siebel CRM - Version 7.5.3 [16157] and later
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V7 (Enterprise)
Version: 7.5.3 [16157]
Database: Microsoft SQL Server 2000 SP3
Application Server OS: Microsoft Windows 2003 Server
Database Server OS: Microsoft Windows 2003 Server

This document was previously published as Siebel SR 38-1430790131.


***Checked for relevance on 25-Jul-2014***

Symptoms

Question was posed to Oracle Support regarding functionality of the Activity Alarm popup message. This is a popup message that reminds the user of activities which have been flagged for reminder. The question was - does the Activity Alarm popup message use the Siebel Server's timezone or the user's timezone?

The question can be illustrated by an example.

USER-A creates a activity record in the thin client. The Start Date for the activity is set to be one hour from the user's current system time. So the expectation is the Alarm should popup in one 1 hour after the activity record creation.

It was found that the alarm popped up after considerable time, several hours after the expected time. 


Cause

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