Unable to generate EIM Interface Tables reports

(Doc ID 528285.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Tools - Version 8.0 [20405] and later
z*OBSOLETE: Microsoft Windows 2000
Product Release: V8 (Enterprise)
Version: All 8.0.x builds
Database: Oracle 10.2.0.1
Application Server OS: Microsoft Windows 2000 Professional
Database Server OS: Microsoft Windows 2000 Professional

This document was previously published as Siebel SR 38-3299655161.
***Checked for relevance on 13-Feb-2014***


Symptoms

We installed the Siebel Tools, but when we try to generate an EIM Interface Table report, we get the following error:

"The DLL 'SSCEACTVIEW.DLL' could not be loaded.(SBL-DAT-00170)"

The steps we follow are:
1) Launch Siebel Tools
2) Select "Server" connection
3) Select "EIM Interface Table" object type
4) Query for the "EIM_ACCOUNT" table
5) Chose "Reports" -> "EIM Interface Tables"

Here are the environment details:

Version: 8.0 SIA [20405] ENU
Schema version: 43.105.0.0
OS where we installed the Siebel Tools: Windows XP Service Pack 2

We already tried to uninstall Siebel Tools, reboot Windows, and install again, but the problem persists.
The same problem happens on 2 different clients.

Cause

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