NetCharts Server stopping automatically with "An error occurred while sending a request to the chart server.(SBL-CHT-00111)"

(Doc ID 529049.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel System Software - Version 8.0 [20405] and later
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V8 (Enterprise)
Version: 8.0 [20405] Engy/Oil
Database: Oracle 10.1.0.3
Application Server OS: Microsoft Windows 2003 Server SP1
Database Server OS: Microsoft Windows 2003 Server SP1

This document was previously published as Siebel SR 38-3323219977.


Symptoms

It has been observed in machines where NetCharts 4.6 is installed , and a Web Dedicated Client is installed on the same machine, occasionally the NetCharts Service stops by itself, with no intervention from the Administrator to stop the service from Control Panel.

When this occurs, the following error is seen when trying to access a chart:

 

Cause

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