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Hyperlink error (Doc ID 529632.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Tools, SPE - Version 7.5.3.11 [16199] to 8.1.1.3[21219] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.5.3.2 [16168]
Database: Microsoft SQL Server 2000
Application Server OS: Microsoft Windows 2000 Advanced Server SP 3
Database Server OS: Microsoft Windows 2000 Advanced Server SP 3

*** Checked for relevance on 25-SEP-2013 ***

This document was previously published as Siebel SR 38-1160920801.


Symptoms

The hyperlink from the Campaign Offers List Applet on the field "Name" should take the user to the "Email Offers" view. We receive the following error using SADMIN/SADMIN:
"We detected an Error which may have occurred for one or more of the following reasons: You do not have the required access privileges to view the detailed information about this record. Please contact your systems administrator or another member of the sales team if you would like further access to this record.(SBL-DAT-00309)"

We have checked the configuration several times and there seems to be nothing wrong with it. Given the error, is there something that needs to be set from a data access perspective?   The odd thing is that the hyperlink does work when it is anything but a Email Offer (i.e., Web, Direct, etc.)

Cause

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In this Document
Symptoms
Cause
Solution
 The drilldown on the Campaign > Offers view for offers of type "Email" worked correctly, but any other offer types produce the error.

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