Dispatch Service Error: Symbol: '' Message: 'Database connection was lost, please retry.' (Doc ID 530529.1)

Last updated on JULY 11, 2017

Applies to:

Siebel Connector for PeopleSoft Applications - Version 7.5.2.214 SIA [16066] and later
Siebel Connector for SAP R/3 - Version 7.5.2.214 SIA [16066] and later
Siebel Connector for Oracle Applications - Version 7.5.2.214 SIA [16066] and later
Generic Windows

Symptoms

During the night there is a cold/offline database backup.
Then in the mornings the first IDOCs from SAP to 'SAP BAPI tRFC Receiver' fails with: 

A bounce of the siebel server resolves the issue but can not be considered a permanent solution.

Changes

 

Cause

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