Incoming Communications Will Not Read From Mailbox (Doc ID 530746.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 7.7.2 SIA [18325] to 15.3 [IP2015] [Release V7 to V15]
Siebel eCommunications eMail Response - Version 7.7.2 SIA [18325] to 15.3 [IP2015] [Release V7 to V15]
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V7 (Enterprise)
Version: 7.7.2 [18325] Pub Sect
Database: Oracle 9.2.0.6
Application Server OS: Microsoft Windows 2003 Server
Database Server OS: Microsoft Windows 2003 Server

This document was previously published as Siebel SR 38-2700877531.


Symptoms

We have an Comm Inbound Receiver on our Test machine that worked fine up until a certain day 2 months ago and then we have not been able to get it to work again since then. I have attached the log file. I have followed all recommendations on SRs regarding POP3, but I have not been able to find a solution. I can login to the pop3 server fine from the telnet command line and lock the mailbox, but Siebel never gets to the point of trying to login based on the log files. I have also attached the script of the telnet session.

Although this is not a production issue, it is preventing us from testing critical fixes to the production system. Thank you for your prompt attention to this matter.

Cause

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