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Communication Inbound Receiver Unable to Process Inbound Emails, Throws Errors SBL-SCL-00143 and SBL-GEN-01000 (Doc ID 530746.1)

Last updated on MARCH 20, 2025

Applies to:

Siebel eCommunications eMail Response - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

After upgrading from 8.1.1.11 to IP2014 or higher releases (IP2015 / IP2016 / IP2017), inbound emails are no longer processed. And the below errors are shown in the Communication Inbound Receiver logs:

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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