Send Email using workflow problem, getting error SBL-CSR-00507 (Doc ID 530922.1)

Last updated on APRIL 25, 2016

Applies to:

Siebel eCommunications eMail Response - Version 7.7.2.6 SIA [18372] to 15.0 [IP2015] [Release V7 to V15]
Oracle Solaris on SPARC (64-bit)
Product Release: V7 (Enterprise)
Version: 7.7.2.6 [18372] Fin Svcs
Database: Oracle 9.2.0.4
Application Server OS: Sun Solaris 9
Database Server OS: HP 9000 Series HP-UX

This document was previously published as Siebel SR 38-3191348091.


Symptoms

Error code is SBL-CSR-00507

The issue is when our developers try to run the simulator to test "send Email" functionality then they get a error (popup ) that says "Unable to load communication driver dll sscmpop3 (SBL-CSR-00507) " .
  
Once this error was reported ,  the siebel administrator searched for the file under $siebelroot/siebsrvr/lib directory and found that there was no dll by the name sscmpop3. Henceforth went into tools and did the search on the dll and found one on webclient/bin directory and copied it to our unix $siebelroot/siebsrvr/lib directory, but still got the same problem .

Cause

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