Siebel Outbound Email Issue , error : SMTP server unavailable: 535 5.7.3 Authentication unsuccessful. (Doc ID 531775.1)

Last updated on JULY 12, 2017

Applies to:

Siebel Email Response - Version 7.7.2.6 SIA [18372] to 8.1.1.11.6 [IP2013] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows 2000
Version: 7.7.2.6 [18372] Fin Svcs

Database: Oracle 9.2.0.6

Application Server OS: Microsoft Windows 2000 Advanced Server

Database Server OS: Sun Solaris 2.7



This document was previously published as Siebel SR 38-3157631361.

Symptoms

We just upgraded our production environment from 7.7.1 to 7.7.2.6. Found that our outbound emails are not being sent. I am attaching the log file of comm outbound manager. Could you please help us out to resolve this issue immediately as our this impacts our business.

Cause

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