Settings for the Communications Inbound Receiver Component (Doc ID 532767.1)

Last updated on OCTOBER 14, 2015

Applies to:

Siebel Email Response - Version 7.7 [18104] BETA to 8.0 [20405] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Professional)
Version: 7.7.2 [18325]
Database: Oracle 9.2.0.6
Application Server OS: Microsoft Windows 2000 Server
Database Server OS: Sun Solaris 5.8

This document was previously published as Siebel SR 38-2632515351.


Symptoms

We are upgrading from Siebel 7.5.3 to 7.7 we would like to seek clarifications regarding certain parameters in Communications Inbound Receiver component:

1. In 7.5.3 we have 20 response groups and we have set the following values for the Communications Inbound Manager component:
a) The Number of Subtasks = 3
b) Maximum Tasks =300
c)Maximum MT Servers =2
d) Minimum MT Servers =1
As a result when the component is started the total number of running tasks on this component is 4*20 = 80 which is (Number of Subtasks+1)x(Number of Response Groups).

2. In 7.7 we have 20 response groups and we have
set the following values for Communications Inbound Receiver Component:
a) Maximum Tasks =21
b) Max Threads =20
c) Min Threads =5
d) Minimum MT Servers =1
e) Maximum MT Servers =1
When the component was started we obsereved that only 5 running tasks were available on this component.The POP3SMTP logs showed that mailboxes belonging to all the 20 response groups were being polled.

We would like to know if this is an expected behaviour in 7.7 where the number of tasks on Communications Inbound Receiver remain same irrespective of the number of response groups; and if this is so,what should be ideal number of running tasks for a setup involving 20 Response Groups with around 140 Mailboxes in all ?
Please let us know if there are there any guidelines to set these parameter values.

Cause

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