Error During Program Stage Execution (Doc ID 533514.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Campaigns - Version 7.7.2 [18325] to 8.1.1.3[21219] [Release V7 to V8]
Information in this document applies to any platform.
This document was previously published as Siebel SR 38-3056714371.
***Checked for relevance on 22-Jul-2013***


Symptoms

SBL-DAT-00175, SBL-EAI-04376, SBL-MKT-00453, SBL-BPR-00162

We executed our first email program in Production this past weekend. To do so, we scheduled the program stage to automatically load and launch 11 campaigns. During the loading of the 6th campaign, we encountered the following errors:


Method 'Execute' of business component 'Marketing Camp Con' (integration component 'Campaign Contact') returned the following error:
Database connection was lost, please retry.(SBL-DAT-00175) (SBL-EAI-04376)

 

Error invoking service 'EAI Siebel Adapter', method 'Upsert' at step 'Update Camp Con'.(SBL-BPR-00162)

 

Error/Warning : The SRM request '1-AUK-BXL' failed during parallel import for the Campaign Load/Analytics Data Load.   One or more of the parallel tasks may have encountered an error. Any queued tasks that were scheduled to follow the failed task have been cancelled.(SBL-MKT-00453)

 

Error invoking service 'Mktg Data Load Service', method 'CampaignLoad' at step 'Load Analytics Segment'.(SBL-BPR-00162)



We had run into the SRM error in our test environment when executing a program stage that would load and launch a much higher number of emails than this past weekend. Because of this as a precautionary measure, we set the Max # of Records value on the Campaign Load Format to 250.

What causes this error and what steps can we take to fix it?

Cause

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