How To Retrieve Only Primary Contact Record From A List Of Accounts Via The EAI Siebel Adapter ? (Doc ID 533959.1)

Last updated on NOVEMBER 01, 2016

Applies to:

Siebel System Software - Version 7.5.2.217 SIA [16085] and later
Siebel CRM - Version 7.5.3 SIA [16157] and later
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.5.2.217 [16085] Cons Sec
Database: Oracle 8.1.7
Application Server OS: Microsoft Windows 2000 Server SP 4
Database Server OS: HP-UX 11.0

This document was previously published as Siebel SR 38-1148560961.



Symptoms

To fulfill the requirement of extracting the Account & Primary Contact only information from Siebel database and sending it as an XML file the following was attempted:

1. Changing the link definition of Account/Contact link; setting Auto Primary = Selected(tried all combinations).
2. CheckNoMatch = True(We even tried it by making it false, which is default)
3. Using the IsPrimaryMVG property in IO.

But then the IO extracts ALL the records and marks one of them as primary. 

But the requirement is to extract ONLY the primary contact record.

Cause

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