Cancel of F9 Email is too slow
(Doc ID 534482.1)
Last updated on MARCH 02, 2017
Applies to:Siebel Email Response - Version 220.127.116.11  and later
Siebel eCommunications eMail Response - Version 18.104.22.168 SIA  and later
Oracle Solaris on SPARC (64-bit)
Version: 22.214.171.124 
Database: Oracle 126.96.36.199
Application Server OS: Sun Solaris 9
Database Server OS: HP-UX 11i
This document was previously published as Siebel SR 38-2942477201.
When pressing Cancel button of F9 Email, the application hangs for a long time and finally returns after 2-3 mins. However, the same problem is not faced if "X" (window close) button is pressed.
We are invoking this from Service Request-Activity Screen. The difference obviously is the deletion of activity (and activity related) records in the case of former. We would like to know a way to speed up this process as it is greatly affecting application performance.
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