Cancel of F9 Email is too slow
(Doc ID 534482.1)
Last updated on DECEMBER 24, 2019
Applies to:Siebel eCommunications eMail Response - Version 220.127.116.11 SIA  and later
Siebel Email Response - Version 18.104.22.168  and later
Oracle Solaris on SPARC (64-bit)
Version: 22.214.171.124 
Database: Oracle 126.96.36.199
Application Server OS: Sun Solaris 9
Database Server OS: HP-UX 11i
This document was previously published as Siebel SR 38-2942477201.
When pressing Cancel button of F9 Email, the application hangs for a long time and finally returns after 2-3 mins. However, the same problem is not faced if "X" (window close) button is pressed.
We are invoking this from Service Request-Activity Screen. The difference obviously is the deletion of activity (and activity related) records in the case of former. We would like to know a way to speed up this process as it is greatly affecting application performance.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document