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How to Avoid Error Message: SBL-CSR-00418 Communication: User is not associated with any communication configuration in the database (Doc ID 536303.1)

Last updated on FEBRUARY 10, 2020

Applies to:

Siebel CTI - Version 7.5.3.11 [16199] and later
Information in this document applies to any platform.

Symptoms

CTI Toolbar / Communication Panel is either disabled or doesn’t show up and the following error is encountered in the SComm_<USERNAME>.log and Object Manager log files :

(For older Siebel releases the above error message also appears in the Application Menu Status Message in the User Interface for a couple of seconds).

 

Cause

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In this Document
Symptoms
Cause
Solution

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