EAI HTTP Transport crash with HTTP/SSL: CSSHTTPTransService::TraceParam > CSSInternetException::GetErrorMessage > SSstring::ReleaseWriteBuffer

(Doc ID 536454.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel System Software - Version 7.7.1 SIA [18306] to [19255] [Release V7]
Siebel System Software - Version 8.0 SIA [20405] to [20423] [Release V8]
Generic Windows


In some cases (because of not yet clarified source) the HTTP/SSL exchange with "EAI HTTP Transport" (even server-only SSL-handshake) can crash the Siebel Application.

Following illustrate the occurence in Widows OS (so far the only reported platform for this case):


The issue seems limited to only Siebel CRM 7.7.x/7.8.x/8.0.x  release and indicate an error condition during SSL-handshake, that could not be reported in the trace file.

 The non-reproducible Bug <Bug:1718832> was filed to mark / record this case. for collection of further experience of this crash.

In case of encountering the crash of this kind, please follow the <Document:762002.1> to verify  whether the SSL-handshake (HTTPS connection) could be established from the Siebel Application machine without any SSL-errors.

Also try to reproduced crash using Siebel Dedicated Web Client to simplify debugging of this problem (considering <Document:47511.1>).


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