EAI HTTP Transport crash with HTTP/SSL: CSSHTTPTransService::TraceParam > CSSInternetException::GetErrorMessage > SSstring::ReleaseWriteBuffer
(Doc ID 536454.1)
Last updated on NOVEMBER 22, 2019
Applies to:Siebel System Software - Version 7.7.1 SIA  to 126.96.36.199  [Release V7]
Siebel System Software - Version 8.0 SIA  to 188.8.131.52  [Release V8]
In some cases (because of not yet clarified source) the HTTP/SSL exchange with "EAI HTTP Transport" (even server-only SSL-handshake) can crash the Siebel Application.
Following illustrate the occurence in Widows OS (so far the only reported platform for this case):
The issue seems limited to only Siebel CRM 7.7.x/7.8.x/8.0.x release and indicate an error condition during SSL-handshake, that could not be reported in the trace file.
The non-reproducible Bug <Bug:1718832> was filed to mark / record this case. for collection of further experience of this crash.
In case of encountering the crash of this kind, please follow the <Document:762002.1> to verify whether the SSL-handshake (HTTPS connection) could be established from the Siebel Application machine without any SSL-errors.
Also try to reproduced crash using Siebel Dedicated Web Client to simplify debugging of this problem (considering <Document:47511.1>).
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