Component CommSessionMgr hangs and than crashes with Genesys Gplus Driver (Doc ID 537381.1)

Last updated on JULY 12, 2017

Applies to:

Siebel CTI - Version 7.7.2.2 SIA [18356] to 8.1.1 [21112] [Release V7 to V8]
Generic Windows

Symptoms

 

User test was test 14 clients making calls and 12 clients receiving calls.
The system failed 3 times.
Some tasks of the component CommSessionMgr were stuck in a running state and did not end and the process eventually crashed.


Changes

 

Cause

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