Siebe Remote : Siebel Database Schema kit fails for Mobile Web Client using password encryption (Doc ID 538278.1)

Last updated on AUGUST 03, 2016

Applies to:

Siebel Remote - Version 7.7.2.1 SIA [18353] to 8.0.0.9[20433] [Release V7 to V8]
IBM AIX on POWER Systems (64-bit)
Product Release: V7 (Enterprise)
Version: 7.7.2.1 [18353] Fin Svcs
Database: Oracle 9.2.0.6
Application Server OS: IBM AIX 5L 5.2
Database Server OS: IBM AIX 5L 5.2

This document was previously published as Siebel SR 38-2588293421.


*** Checked for currency on 4th Jul 2014 ***

Symptoms

Hello,

I am testing the distribution of a Siebel Database Schema upgrade to Remote Web Clients via Siebel Anywhere and I am getting the following errors.

In the upgwiz.log file I get the following error: ODBC Error: Unable to connect to ODBC Data Source (SEAW Local Db Default Instance) using Login (SIEBEL), followed by: Import DDL action failed.

In the syncthrd_xxxx_HHMM.log I get the following error: Unable to load cryptography library for AES

I am attaching the relevant log files.

Please note that our local databases are password encrypted so this seems likely to be the issue with the SIEBEL login. I noticed earlier that I could login to a local database using the dbisqlc.exe program - when the local database was password encrypted. Could this be the problem?

The Generate New Database was run with db template file specified as sse_encr.dbf and the Encrypt Client Password parameter was set to 'True'.

In the fins.cfg file we have the following entries in the [Local] section:
DSHashUserPwd = TRUE
DSHashAlgorithm = RSASHA1

Cause

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