External Web Server in DMZ error SBL-NET-01020 (Doc ID 538699.1)

Last updated on JANUARY 20, 2016

Applies to:

Siebel System Software - Version 7.8.2.5 [19227] to 8.2.2.2 SIA[23016] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.8.2.5 [19227]
Database: Oracle 9.2.0.8
Application Server OS: Microsoft Windows 2000 Server SP 4
Database Server OS: Microsoft Windows 2003 Server SP2

This document was previously published as Siebel SR 38-3358339279.

***Checked for relevance on 21-Jan-2016***


Symptoms

Hi,
During the upgrade we have installed our web servers on a new machines. After moving external web server to DMZ zone we cannot log to echannel , eservice or wireless application.
The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.[21:02:58]
The web server log shows:
GenericLog    GenericError    1    0    2007-05-23 22:23:02    (smconn.cpp (271) err=1801020 sys=1300230) SBL-NET-01020: Internal: unknown hostname
GenericLog    GenericError    1    0    2007-05-23 22:23:04    (smconn.cpp (271) err=1801020 sys=1300230) SBL-NET-01020: Internal: unknown hostname
GenericLog    GenericError    1    0    2007-05-23 22:23:07    (smconn.cpp (271) err=1801020 sys=1300230) SBL-NET-01020: Internal: unknown hostname
GenericLog    GenericError    1    0    2007-05-23 22:23:09    (smconn.cpp (271) err=1801020 sys=1300230) SBL-NET-01020: Internal: unknown hostname
GenericLog    GenericError    1    0    2007-05-23 22:23:11    (smconn.cpp (271) err=1801020 sys=1300230) SBL-NET-01020: Internal: unknown hostname
GenericLog    GenericError    1    0    2007-05-23 22:23:11    (ssmsismgr.cpp (635) err=5600003 sys=0) SBL-SSM-00003: Error opening SISNAPI connection.

.....cont

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms