Application Server is Down error SBL-SCC-00025 (Doc ID 539248.1)

Last updated on APRIL 04, 2017

Applies to:

Siebel System Software - Version 8.1 [21039] and later
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.5.3.1 [16161] Fin Svcs
Database: All Databases ( Oracle DB/MS SQL / DB2 )
Application Server OS: Applicable to all Platforms ( Unix and Windows )
Database Server OS: Applicable to all Platforms ( Unix and Windows )

This document was previously published as Siebel SR 38-1746031351.

***Checked for relevance on 02-NOV-2012***
***Checked for relevance on 03-Apr-2014***

Symptoms

SBL-SCC-00025, SBL-SVR-00106, SBL-SMI-00147

We have two app servers load balanced with Resonate. Today around noon our application server 1 (app1) went down with a handshake error. We recycled the siebel services tonight but now the app1 server is not coming up. All server components in this server are exiting with the following error:
Error: can't get version of installed components (ENU sia)
errors at the enterprise log are:
GenericLog    GenericError    1    2005-01-31 23:59:32    (schedule.cpp 17(793) err=2100096 sys=0) SBL-SMI-00096: The maximum number of restarts (10) for MinUpTime has been reached. The component CommSessionMgr will not be restarted again.

We searched in SupportWeb and even restored a backup of our siebns.dat file with no avail.
I have attached all log files before and after recycling the services.

We have configured all our objects managers and external connection to point to app2 in the meantime, however some of the sertvices like to outbound communication manager are not working (Communication Request) which impact our service levels to our clients. Please contact us as soon as possible.
Thank you.

Cause

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