Email not being sent as HTML using Outbound Communications Manager (Doc ID 539651.1)

Last updated on MARCH 07, 2016

Applies to:

Siebel Correspondence - Version 7.5.3 [103] and later
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Professional)
Version: 7.7.2 [18325]
Database: Oracle 9.2.0.1
Application Server OS: Microsoft Windows 2000 Server SP 3
Database Server OS: Sun Solaris 8

This document was previously published as Siebel SR 38-2481428231.


Symptoms

We have the following scenario:

1 A user clicks a "Generate Letter" button that creates an HTML document, and that document is attached to an Activity.
2 After selecting that Attachment, the user clicks a "Send Letter" button that:
- retrieves the attachment using the InvokeMethod("GetFile") method and creates a copy of the attachment in a file
- reads the file, get's the contents, and copies those contents to an "Email body" string
- calls the InvokeMethod("SendMessage",Inputs,Outputs) to send an email message, using the "Email body" as the "MsgBody" property of the "SendMessage"

The results are:
- the email message is sent
- however, when the message is viewed in Outlook, it is displayed as plain text, even though the message includes this:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<STYLE>TD {
    FONT-WEIGHT: 500; FONT-SIZE: 10px; COLOR: black; FONT-FAMILY: arial
}
</STYLE>

Further:
- I've created a new Internet SMTP/POP3 Server Communications Profile named "Development", with Profile Parameter Overrides including "text/html encoding" = True.
- I've set the SADMIN Communications Preferences to use the Development profile and sent HTML.
- I've set my personal Communications Preferences to use the Development profile and sent HTML.

Why won't this message display as HTML in Outlook? When I show the Properties screen in Outlook for the email, it shows "Plain Text".

We need to have this message sent as HTML.

Cause

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