Products Upgraded From Siebel Version 6.x Lead to Error: SBL-ISS-00120: Relationship; Name - ; List Of Values - CFG_PROD_ITEM_TYPES; Type - ; The value can not be resolved

(Doc ID 541320.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eConfigurator - Version 8.0 [20405] to 8.1.1 [21112] [Release V8]
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V8 (Enterprise)
Version: 8.0 [20405]
Database: Oracle 10.2.0.1
Application Server OS: Microsoft Windows 2003 Server SP1
Database Server OS: Microsoft Windows 2003 Server SP1

This document was previously published as Siebel SR 38-3455975521.


***Checked for relevance on 30-Jun-2015***

Symptoms

After an upgrade from Siebel version 6.3 to version 8.0, when configuring new customizable products in version 8.0 using the products that were upgraded from version 6.3, errors may occur when the user tries to validate the structure of the new product in the ISS Product Structure Designer View.

Two important error messages have been observed:

A) SBL-BPR-00162: Error invoking service 'Cfg Web UI Service Loader', method 'LoadCfgUIService' at step 'Go to UI'.

This error message is tied to the following detail error messages:
ObjMgrLog Error 1 0000000246f11498:0 2007-09-19 10:58:30 (statebase.cpp (2161)) SBL-BPR-00217: The call to fetch process property 'Error Code' is invalid as no such process property is defined.
ObjMgrLog Error 1 0000000246f11498:0 2007-09-19 10:58:30 (statebase.cpp (2161)) SBL-BPR-00217: The call to fetch process property 'Error Message' is invalid as no such process property is defined.

B) SBL-ISS-00120: Relationship; Name - ; List Of Values - CFG_PROD_ITEM_TYPES; Type - ; The value can not be resolved

This error message occurs while fetching records from business component 'Cfg ISS Sub Objects'.

Cause

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